Shoes fell apart after the warranty period. Is it possible to return shoes to the store after a little wear?

"Give a woman a pair of good shoes and she will conquer the world!" - Said the legendary Marilyn Monroe. “The eyes are deceived, the smile will lie, but the shoes will tell the truth,” the stern Doctor House said directly. “It is shoes that make a woman a woman” - not in the eyebrow, but in the eye, the heroine of the legendary film “Office Romance” aptly hits.

Indeed, a good pair of shoes is like a cure for depression, bad mood, a gloomy day, domestic troubles - and, as you know, they don’t save on health.

The role of high-quality shoes for modern people remains invariably important, and in the lives of both women and men. What is a good shoe? For some, this is daily comfort, convenience, for others, status. Men are more likely to appreciate the functionality of shoes in protection from the weather, women use the next pair as a winning way to demonstrate their own attractiveness, albeit at the expense of healthy feet.

However, in addition to subjective sensations, there are also well-known rules. Experts agree that good shoes are:

shoes that allow you to feel the lightness of the foot, as if it were without shoes at all, creating an “absence effect”;
shoes that preserve the biomechanical properties of the foot. The natural position of the foot is one of the main rules for choosing shoes;
the foot in the shoe should remain free so that the muscles of the legs are in good shape, this avoids the unpleasant consequences of wearing shoes;
shoes that convey the relief of the contact surface, allowing you to "feel the ground under your feet." This innate feeling, familiar to us since childhood, when we just learned to walk, will make it possible to avoid injuries, as well as develop a confident gait.

How free are your feet from the circumstances that make you wear not very comfortable and comfortable shoes? Imagine the lightness and freedom felt in the early summer morning, at dawn, when walking barefoot on the breathing warm earth. By allowing yourself to walk "barefoot in shoes", you directly feel the meaning of the proverbial phrase "movement is life."

So, it happened - here it is, a coveted brand new pair of shoes, purchased about, for example, for the season, or without it. First of all, at home you need to carefully check it - inspect it from all sides, measure it, walk around the room without removing stickers, labels and other data from the manufacturer or seller. Make sure that nothing presses, does not restrict movement, locks, zippers, Velcro are in order, all components are well glued or stitched.

But what to do if, nevertheless, any defect was found in new, unworn shoes, or if there were problems when wearing? All further actions in such cases are regulated by the Federal Law of the Russian Federation "On the Protection of Consumer Rights" dated February 7, 1992 No. 2300-I

What should a buyer know when choosing shoes?

According to Article 10 of the Federal Law "On Protection of Consumer Rights", the seller's obligation is to timely provide the buyer with information about the product (in our case, shoes), in order to be able to choose it correctly.

This information should include:

the name of the technical regulation or other designation established by the legislation of the Russian Federation on technical regulation and indicating the mandatory confirmation of the conformity of the goods;
price in rubles and conditions for the purchase of goods;
warranty period, if any;
rules and conditions for the efficient and safe operation of footwear;
service life or expiration date of the selected pair of shoes;
information on the mandatory confirmation of conformity of the goods;
information about the rules for the sale of goods;
if a defect (s) was eliminated in the purchased footwear, the consumer must be provided with information about this.

All of the above in the technical documentation attached to the product, on labels, markings or in any other way.

If the buyer is refused at the time of purchase to receive information about the goods, he has the right to demand from the seller the return of the amount paid for the goods and compensation for other losses.

The seller, who has not provided the buyer with complete and reliable information about the goods, is liable under paragraphs 1-4 of Art. 18 or paragraph 1 of Art. 29 of the Law, for defects in the goods that arose after it was transferred to the buyer due to the lack of such information.

How do I return unworn shoes to the store?

So, you opened the package at home and carefully examined the coveted pair of shoes. And here it turned out that it did not meet your expectations, or nuances that were not noticed during the purchase were revealed. What can you expect in this case?

First of all, you must know the following: Article No. 25 of the Law "On Protection of Consumer Rights" provides that in cases where a high-quality non-food product for some reason did not suit the buyer (in shape, style, color, size, etc. ), or simply did not like it, he has the right to exchange it for a similar product, within 14 days excluding the day of purchase.

In such an exchange, the following rules must be observed:

the goods were not in use (accordingly, there should be no signs of wear on the shoes);
preserved presentation, consumer properties, factory labels;
in the presence of a sales or cash receipt, or other documents confirming payment.

Important: in the absence of checks, you can refer to the testimony.

If a similar pair is not available, then the buyer can:

agree with the seller that he will immediately report the receipt of such a pair for replacement;
ask for your money back.

I must say that there are some goods that are not subject to exchange for the above reasons. Their list is approved by the Government of the Russian Federation.

How to return shoes with defects under warranty to the store?

Suppose there is a different situation. Defects or marriage in the selected pair of shoes were discovered after a while only in the process of wearing. How to protect the rights of the buyer in this case?

How long does it take to return defective shoes under warranty?

The terms for the buyer to submit claims regarding product defects are regulated by Article 19 of the Federal Law “On Protection of Consumer Rights”. According to it, the buyer has the right to make claims against the seller regarding the defects of the goods if they are found during the warranty period or the expiration date.

If no warranty or expiration dates are established, but defects and shortcomings are discovered within a reasonable time (within two years from the moment of transfer, unless longer periods are prescribed by law), the buyer also has the right to present the above requirements.

The warranty period of shoes, as well as its service life, is calculated from the date of sale of this pair of shoes to the buyer. If, for some reason, it is impossible to establish the day of transfer, these terms are calculated from the day the shoes were made.

If the shoes are seasonal, then the warranty periods are calculated from the moment of the onset of the corresponding season, which is determined by the constituent entities of the Russian Federation based on the climatic conditions of each region.

The expiration date for shoes is determined by:

the period calculated from the date of its manufacture, during which it is suitable for use for its main purpose,
the date until which the footwear is fit for use.

In case of revealing significant shortcomings of footwear, the buyer has the right to present the manufacturer with a demand for the free elimination of such shortcomings, if he proves that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment.

The specified requirement may be presented if the defects of the goods are found:

after two years from the date of sale of the goods;
during the service life established for the goods;
within ten years from the date of transfer of the goods to the consumer in case of non-establishment of the service life.

If the specified requirement is not satisfied within twenty days from the date of its presentation, or the discovered defect of the goods is unrecoverable, the buyer, at his choice, has the right to present other requirements to the seller (clause 3, article 18 of the Law) or return the goods.

Exchange or return options for defective shoes

In accordance with the Law, the buyer, having discovered defects in the purchased pair of shoes, may demand from the seller:

gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
proportional reduction of the purchase price;
replacement for a product of a similar brand (model, article);
replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price.

Instead of the above requirements, the buyer has every right to simply return the shoes to the seller and demand a refund of the amount paid by him.

Interestingly, the Law provides for the damage caused to him as a result of the sale of goods of inadequate quality. Losses are compensated within the terms established by the Law in order to satisfy the relevant requirements of the consumer.

Important: The absence of a cash or sales receipt or other document certifying the fact and conditions of the purchase of shoes by the consumer is not a basis for refusing to satisfy his requirements.

The seller is obliged to accept goods of inadequate quality from the consumer and, if necessary, to check the quality of shoes. The buyer has the right to participate in the quality control of the goods. Often there are disputes about the causes of shoe defects. Then the seller must conduct an examination of the goods at his own expense. The buyer has the right to challenge its results in court.

If the expert examination establishes that the faults of the shoes arose through the fault of the buyer, then the latter is obliged to reimburse the costs of the examination, as well as the costs of storage and transportation of goods associated with it.

The Seller shall be liable for defects in shoes for which the warranty period has not been established, if the Buyer can prove that such defects arose even before the pair of shoes was sold to him or for reasons that arose before that moment.

With regard to shoes for which the warranty period is established, the seller is responsible for its defects if he cannot provide evidence that these defects have arisen:

after the transfer of a pair of shoes to the buyer, as the latter violated the rules for the use, storage or transportation of the purchase;
as a result of the actions of third parties;
due to force majeure circumstances (force majeure).

Also, the aforementioned Law (Article 21) states that the seller, in the event of a request for the replacement of goods, is obliged to replace it within 7 days. If an additional quality check of such goods is required, then the replacement period is extended to 20 days from the date of presentation of such a requirement. It is possible that the seller does not currently have the necessary shoes for replacement. Then the replacement of shoes should be carried out within 1 month.

Important: a product of a quality that does not correspond to the declared one must be replaced only with a new product, and in no case with a used one.

Other requirements of the buyer, namely:

about a proportional reduction in the purchase price of the goods;
reimbursement of expenses for the correction of defects in the goods;
refund of the amount of money paid for unusable shoes;
compensation for losses caused to the buyer in connection with the sale of shoes of inadequate quality;

the seller is obliged to satisfy within ten days from the date of presentation of the relevant demand.

It is important to take into account the following:

if the seller replaced the product with a defect with a product of a similar brand (model, article), the price is not recalculated;
when replacing defective shoes with a pair of another brand (model, article), cheaper, the difference in prices is returned to the buyer;
when replacing defective shoes with a pair of another brand (model, article), more expensive, the buyer pays the difference. The price is fixed at the time of the exchange.
when returning shoes of a quality that does not correspond to the declared one, the buyer has the full right to demand compensation for the difference between the price on the day of purchase and the price on the day of return;
if shoes purchased on credit are returned, the seller reimburses part of the already paid loan and the fee for its provision.

Important: if more than 14 days have passed since the date of purchase, you have worn shoes one or more times, having previously removed all the price tags, patches or stickers from the manufacturer, the shoes are of good quality and of good quality, but suddenly for some reason you don’t like them, return this pair to store, referring to the existence of a guarantee, it is impossible.

Thus, we see that the interests of buyers in our country are quite well protected by law. There are various options for resolving conflicts related to the quality of the goods offered, and at the same time, the seller is subject to strict responsibility for compliance with all requirements for the quality of the goods. The problem is that not everyone knows about their rights and does not try to defend them in everyday life. We urge you to carefully study our materials in order to save your nerves, your health and your money in any life circumstances.

When purchasing boots or shoes, some of their defects are easy to overlook and detect only after wearing them for a couple of days. What to do in such a situation? Is it possible to return shoes to the store after a little wear? What arguments should be used to achieve justice?

What does the return policy say?

The return of goods to the store is regulated by the Federal Law of the Russian Federation No. 2300-1 "On the Protection of Consumer Rights" (ZPP). It allows two options when you can take the goods back to the store:

the shoes did not suit the new owner for any characteristics that did not affect their quality (Article 18): the shoes turned out to be narrow, upon closer inspection the color did not like. Then the person has the right to return the shoes to the outlet where they purchased them within 14 days, not counting the day when the transaction took place;

You can count on a full refund of shoes only if at the time of contacting the store's warehouse there was no such pair. The money will be returned to the buyer within 3 days. When a similar thing is available, the consumer has the right to exchange - other options are not provided by law;

the purchase was found to be defective. In Art. 25 RFP defines the conditions for the return of goods, which can not only be returned, but also exchanged for a similar one, repaired, demand monetary compensation for defects. The buyer himself chooses the most convenient option for him.

A dissatisfied customer has the right to demand that the seller compensate for the losses incurred as a result of an unsuccessful purchase. Compensation for non-pecuniary damage and damage to health is not excluded, which very often happens when wearing low-quality shoes.

Claims for this product are limited by the seller's and manufacturer's warranties. It must be documented on the sales receipt or in the contract of sale. If there is no such mark, then the buyer can count on the maximum period indicated by the RFP and the Civil Code of the Russian Federation - 2 years from the date of purchase.

Can used shoes be returned?

When the buyer decides that the shoes do not suit him in terms of their main parameters, and decides to return them to the store, the requirements of Art. 25 ZPP: the returned item must be in a marketable condition and not lose its consumer qualities, so that it can then be sold. Therefore, before contacting a retail outlet, you need to make sure that the pair does not have external signs of its use. Otherwise, the seller will not accept it, and will be completely right.

Let's say the shortcomings of the shoe were discovered during its use. In this case, its deterioration does not matter if the warranty period has not expired. Then, if the seller agrees with the claims and is ready to take the shoes back, you must:

write a statement to the store, in which it is intelligible and reasonably put forward requirements;
endorse an act confirming the fact of the transfer of shoes to a sales employee;
within 3 days to receive money under the expenditure cash order.

Presentation of the check is not obligatory, it will be successfully replaced by a properly executed witness statement. There are other ways to prove the fact of making a purchase at a particular outlet.

How to return shoes if the seller under no circumstances agrees to take the item that is worn, and the buyer is right? You will need the advice of a professional lawyer familiar with the practice of such cases. He will help you sort out the problem, return the goods and get your money back in a short time.

ATTENTION! Due to recent changes in legislation, the information in the article could be outdated! Our lawyer will advise you free of charge - write in the form below.

Instruction

If you notice that the shoe does not fit you or is uncomfortable on your foot on the day of purchase, try to immediately return it to the store. It is highly likely that the seller or cashier will remember you. This will help resolve the return issue faster.

In the store, try to be friendly and clearly explain that you want to return the purchase. According to the Consumer Protection Law, you can return a pair of quality shoes that do not fit you within fourteen days from the date of purchase. At the same time, shoes must have a marketable appearance, be clean, with the necessary tags and labels. Even if you walk down the street in new shoes or boots even once, this will be reflected in the sole. Such shoes may not be accepted back.

When returning shoes to the store, it is advisable to have a receipt with you - it will eliminate unnecessary questions. But its absence is not a hindrance to the return. The check is printed in two copies, one of which is given to the buyer, and the second is stored in the store. In addition, merchandisers indicate the names and quantities of goods sold in their documentation. Therefore, the fact of your purchase will in any case be recorded in the store.

The seller has the right to offer you to exchange a pair of shoes that did not suit you for a similar value or more expensive one (if you agree to pay the required amount). But on the day you contact the store, it may not be a suitable pair for you. In this case, you have the right to demand a refund. The store is obliged to return the purchase price to you within three days from the date of your request.

Helpful advice

Read the Consumer Protection Act. Knowing your rights and responsibilities will help you feel more confident.

Sources:

Law of the Russian Federation "On Protection of Consumer Rights" (Law on Consumer Rights) dated February 7, 1992 N 2300-1

You chose shoes for a long time, bought them, but they didn’t fit you. Or you happily carried the shoes you bought for three days, and on the fourth, the soles peeled off. In this case, there is no need to panic. And what you really need is to return the shoes to the store.

Instruction

If the shoes just do not fit you - in size, style, color, model - you can return it to the store within 14 days. Just make sure that the shoes are unworn, so that checks, receipts, tags, labels, etc., as well as factory packaging are not lost.

If the pair fell apart in a few days or, for example, the sole was worn out in less than three months, you can return the shoes to the store as defective. In this case, the store must either fix the defect or replace the product, or, if they were unable to do this within 20 days, simply return the money.

You will not be exchanged for shoes with mechanical damage (with burns or cuts), with traces of chemical exposure or other defects caused by your fault. You should not try to repair the shoes yourself, because after your repair the shoes will not be accepted back either.

If the store has any doubts, it has the right to send the shoes for examination, and if it turns out that the defect was formed through no fault of yours, the store must replace the goods. If they prove that you, for example, made repairs (except for replacing the heels or gluing a preventive outsole), they will not change your shoes.

What other defects are there that, by law, require the seller to replace shoes? The seams may open, the dye may fall off, the sole may come off (more than 3 mm in depth and 1 cm in width).

In order to get your money back, the claim will need to be made in writing, indicating all the defects found. It is compiled in free form, but always in two copies, one of which remains with you, and the second you give to the seller. It is only important that he sign both copies, because if the case goes to court, it is necessary that the seller cannot say that you did not tell him anything.

To defend your rights when buying goods, you need to be sufficiently savvy in the legal sense. Use a few tips to avoid getting into an unpleasant situation when buying a low-quality product.

You will need

- product;
- check.

Instruction

Buy only in specialized stores that can provide you with a sales receipt for the purchased goods. Avoid buying shoes in the markets or from hands. Then no one can guarantee you, let alone return money for it or exchange it.

Please consult the seller at the time of purchase. Find out everything about the properties of the shoes you are going to buy. What conditions is it suitable for? If these are winter shoes, what temperatures are they designed for, is the sole stitched or just glued. Are the materials from which the shoes are made natural (leather, fur).

Be sure to ask the seller if it is possible to exchange or if it does not fit or is of poor quality. You must know that the exchange is made if you provide a check. If the check is, you can bring witnesses who will confirm the fact of the purchase.

In the event that the shoes did not fit in size, and you just want to exchange them, then the main (legal) requirement that the seller can present to you is that the shoes must retain their presentation. It should not show any signs of wear. In the event that this condition is not met, the seller has the right to refuse you an exchange.

If you want to exchange (in which there is a manufacturing defect), then the seller cannot refuse you this requirement. To establish the fact of marriage, shoes can be handed over for examination. Usually it lasts no more than 15 days. If the experts can prove the presence of a manufacturing defect, the seller is obliged to return your money or exchange the goods for. You can do this within two years from the date of purchase.

You have the right to dispute the results of the examination if you think that it was not carried out at the proper level. You can challenge your right to an honest examination through the courts. True, the costs of legal expenses can significantly exceed the cost of the shoes themselves.

When returning a faulty product, please follow the instructions below. First, just come with if the money is not returned immediately. Submit a claim. If the money is not returned even after this step, then draw up documents for an independent examination.

Tip 4: How long does it take to return shoes back to the store

Buying new boots, boots, shoes is a rather serious process, especially if you buy expensive leather shoes. It is very important to feel comfortable and comfortable in a new dress. What to do if at home it turned out that the model does not suit you or the shoes are defective?

Instruction

Be sure to review the purchased product again at home. The zipper on the shoe should be well fastened, the heel should be stable, and the model itself should not press and rub the leg. Check if all the seams are glued and stitched, if there are any defects and scratches on the skin, if the heel counter rubs the foot.

If you're going to take your shoes to the store, pack them in the box they came in. Check if everything is in place. Often, additional heels are included with shoes. In addition, each of the shoes can be packed in a separate protective bag. Prepare the receipt that was given to you at the store when you made the purchase, and your passport.

Arriving at the store where the shoes were bought, contact the seller working in the hall or the manager of this institution. Tune in to the fact that they may immediately disagree with you and refuse to return the money for the goods. Keep your head up and insist that you know your rights and that you have every reason to return unworn shoes to the store within two weeks of purchase.

Any shoes are subject to return, including those that were bought on sale or markdown. The main thing is that it was not worn, all stickers and labels were preserved, and the insoles and soles were in perfect new condition.

When buying new shoes, pay attention to the warranty card that comes with it. Usually it is from one to two months. If during that time, when wearing shoes, a marriage is detected, i.e. it will break or deteriorate, you can also contact the store. In this case, it is necessary to draw up a written statement indicating the reason for the return of the purchase and the exact date the purchase was made. It is important to keep in mind that the warranty period does not start from the day the shoes were purchased, but from the beginning of the season for which they are designed. For each specific region, this date is individual. Most likely, the returned goods will be sent for examination. Be sure to get a receipt from the store employee that he received a pair of certain shoes from you. In a few days, if the expert confirms the marriage, the money will be returned to you.

Do not be afraid to sue if the store does not admit its mistake and does not want to return the money. If the truth is on your side, then the probability of winning is high. In this case, the administration of the store will reimburse all costs associated with the trial.

When buying shoes, you should be especially careful, because not only the appearance of your feet, but also their health depends on the chosen model. Having made a mistake in the model, you can try to return it to the store, since the law in this case is on the side of the buyers. But even here there are nuances.

Instruction

The Law on Consumer Rights Protection allows you to return the purchased item to the store if it does not fit in size, color, shape, style, or simply does not like it. But this is only possible if no more than two weeks have passed since the purchase was made. In addition, shoes must fully retain their presentation, packaging and price tags. Otherwise, the store has every right to refuse to return money for the goods or to exchange them.

Finding that bought boots broke or started to leak before the end of the warranty period, do not despair. In this case also allows you to take them back to the store. The main thing - carefully on the number of expired warranty days. It should be remembered, however, that the warranty boots not from the moment of yours, which can be done in the summer, but from the moment the winter season begins. Since in all our places it starts at the right time, the moment of its onset can be found in the local consumer protection department.

To bring back the winter boots for this reason, draw up a statement in which you ask to pay you money or exchange low-quality shoes for another one. Take boots together to the store and give them to the administrator. In this case, be able to prove that boots were purchased from this store. You can show a receipt or invite a witness to the purchase.

After that, the store has the right to send shoes for examination, which will prove or, conversely, refute the manufacturing defect. In the first case, the store will be obliged to meet you and take back the low-quality goods. After that, you are obliged to return the money within 10 days. If the store does not want to accept returned defective shoes, contact the consumer protection service.