Return shoes after 30 days. Can I return uncomfortable shoes?

Shoes can be returned to the seller. Therefore, do not be upset if you bought low-quality shoes or boots, or they simply did not fit you in size or appearance. Reputable stores that value their reputation, as a rule, meet the needs of customers in such matters.

You have only fourteen days after purchase to return defective shoes. The items you wish to return must be unworn and in excellent condition. You must also provide the packaging of the shoes and the sales receipt.

It is possible to prove the inadequate quality of shoes with the help of an examination. It can be carried out at the expense of the seller (if the warranty period has not expired) or for your money (if the warranty period has passed). If the examination confirmed your innocence, the store must reimburse you for the cost of the shoes. But if it turns out that you are to blame for product defects, you will have to pay for the work of experts, and this is not small money. If the results of the examination do not suit you, you can challenge them in court. In serious stores, as a rule, there are specialists who can determine a factory marriage. In most cases, in such organizations they strive not to complicate the matter by bringing it to an examination and court.

In accordance with consumer protection legislation, shoes of inadequate quality can be returned within two years. You can return a product even if you do not have a warranty on it. If the manufacturer's fault is obvious, you must issue a refund within ten days.

Buying shoes is a responsible business. New well-fitted shoes of good quality can last for more than one season. Unfortunately, the consumer does not always make a successful purchase. Arriving home, the product may not like it, or it may turn out to be a marriage that could not be seen on the day of purchase. This article will teach in detail how to competently act according to the law to the consumer in such cases.

Without explanation, the goods can be returned only if they were bought remotely, that is, at a distance, in absentia, when the buyer could not fully familiarize himself with all the characteristics of the goods. Most often, such purchases are made in online stores, online. The return period for a product purchased remotely without specifying a reason is one week. If the seller did not notify the buyer about the procedure and terms for returning the goods back, then the time for return is extended to three months.

As for 14 days, such a period is provided for when returning the goods back to the store, if it is of good quality, without defects and marriage, and did not fit at least one of the parameters: color, size, model, dimensions. The ability to return the money is the right of the consumer. The term begins to run on the day after the purchase of the item.
It should be noted that stores that sell shoes must be equipped with places for trying on, usually benches, benches, chairs, and ottomans. A properly equipped fitting place reduces to zero returns due to size mismatch.

Consumer Protection Law - Shoe Returns

The return of shoes within 14 days is regulated according to the article. It is about a good quality product. The behavior of the consumer in this case is different:

to exchange for a similar suitable model, color, size;
exchange for another pair with recalculation of money;
demand a refund.

If there was no other suitable pair in the store on the day of treatment, then the money is returned within three days. In addition, the buyer and seller can discuss the possibility of replacing the goods with another when they arrive in the near future, for example. To quickly navigate the law, just look at its table of contents.

If you need to learn in general terms about how it works, according to consumer protection law, the return of goods within 14 days, then you should read here.

Shoe return policy

Shoes are not a product that cannot be exchanged or returned. The list of Government Decree No. 55 of 1998 does not contain it.
In order to freely return the product, you need to follow a few rules:

preserve the consumer appearance of the product, it must be unworn;
save the check
to have time to hand over in time established by the law - two weeks.

To preserve the appearance means not to expose the product to wear, there should be no traces of dirt on it, if possible, it is worth keeping the labels and tags on it. If the check is not kept, then witness statements may come into play. Fulfilling all these rules, the seller will not be able to refuse the consumer to protect their rights.

Return of shoes under warranty within the warranty period

Before you buy your favorite pair of sandals, you need to ask if they have a guarantee. The answer to this question determines the buyer's potential ability to return the product if a defect is found.

The warranty card is issued on average for two to three months. The warranty period starts from the moment of purchase, and if a seasonal product is purchased much earlier, then from the beginning of the season. For example, the guarantee for winter boots purchased in the summer will begin to operate from December 1st.

The warranty period applies to the delivery of only defective and defective shoes.

Returning shoes to the store after a little wear

You can return a thing after a little wear only if a certain flaw was discovered during the guarantee. A small sock implies the possibility of eliminating a defect, for example, the ability to repair a clasp, knock out a heel heel, and more.

After wearing, an examination is often appointed in order to establish the causes of the defect. Marriage may be factory, and may also arise as a result of improper operation by the buyer. For example, rag ballet shoes were worn in slush and rain, as a result of which they came unstuck. If the examination shows that the consumer is to blame, then the money for the inspection carried out is reimbursed from him.

Return of discounted shoes

Often, in order to increase demand and sell shoes faster, the seller may discount them. A product purchased at a discount is returned according to general procedures in accordance with the law. There are no special requirements for discounted items.

Sample claim for the return of shoes of inadequate quality

The buyer wishing to hand over the goods may express a claim both orally and in writing. A written complaint is always more effective than a verbal request.

The claim must contain the following points.

Finding comfortable, high-quality and beautiful shoes is not easy. If it happens that when buying a pair, you give in to an impulse, and at home it ceases to please, it turns out to be uncomfortable or defective - this article is for you. It is impossible to insure against such situations, but following our advice, it will be easy to communicate with the seller about a return or exchange.

When buying, pay attention to the labeling, its important elements:

Type of goods (boots, boots, etc.).
Name and location of the manufacturer.
Designation of quality standards to which footwear complies (GOST 7296-81 for Russian footwear).
Purpose, scope (home, special, etc.).
Age and generic purpose (male / female, school / teenage / adult, etc.).
Consumer qualities and characteristics: type of material (leather, suede), color, size.
Rules for the safe use of shoes.
Warranty period (at least 30 days).
Information about certification. Manufacturers pass it voluntarily. But, under strict control by the state, the quality of: children's, rubber, safety shoes. Confirmation of its compliance is mandatory.

Other information you should receive upon purchase:

The terms under which the product is purchased.
The price of shoes in rubles.
Information about the elimination of some shortcomings of shoes that preceded the sale.
Life time.

Return of unworn shoes

Can I return shoes to the store within the first 14 days after purchase, indicating that you were not satisfied with the color, style or size? The answer is yes.

You have no right to refuse. But you can hand over a pair that you don’t like or doesn’t fit only in its original form. There should be no signs of wear.

At home, carefully examine the purchased goods. Does the zipper fit well? Is the heel stable? Evaluate the taping of the seams, the leather for scratches and defects. Once having been on the street, the shoes will lose their original state.

In Art. 25 of the Federal Law “On Protection of Consumer Rights” specifies the right to exchange non-food products for a similar one. The seller must be aware of this. Therefore, initially aim for an exchange. According to the law, if a similar pair is not available, then you can receive money for the purchase. Another option is to enter into an agreement that the seller will immediately notify you when a new replacement pair arrives.

When going to the store, prepare:

Complete set: box, additional accessories (heels, bags with zeolite), protective bags;
Check and passport.

Contact the seller or manager. Get ready to find a compromise. Even if the shoes were bought at a big discount, you are obliged to exchange them. We remind you that the main thing is that the sole and insoles are brand new.

We return shoes under warranty

How to return shoes to the store if a marriage is found? Make sure you are within the warranty period. You need to look for its duration in the warranty card. If the warranty is not established, but the defect is discovered within a reasonable time (2 years), then you have every right to make a claim.

Specifically, the beginning of the warranty period. It depends on the type of shoes.

For seasonal, it is calculated from the moment of the onset of the corresponding intervals, which are established by the constituent entities of the Russian Federation. For example, for the capital, the Moscow Government has set the following dates for the onset of seasons:

winter - from 01.11;
spring - from 01.03;
summer - from 01.05;
autumn - from 01.09.

For out-of-season (slippers), the warranty period is counted from the moment of purchase or receipt of the goods (if the purchase was made through an online store).

The law establishes that if the quality of the purchased footwear turned out to be inadequate, the buyer may demand the following:

return the money;
exchange a pair for a similar one;
eliminate deficiencies at the expense of the store;
reduce the value of the thing, taking into account defects;
exchange for another model with an additional payment or a refund of part of the money.

Other provisions for returns and exchanges

Rules for returning shoes to the store:

Having a check is welcome, but not required. You can use the warranty or exchange even in its absence. Be prepared to prove the fact of purchasing shoes in this store in other ways. For example, witness testimony, the presence of the seal of the organization on the coupon.

Insist on an examination if the seller disagrees with the presence of a manufacturing defect. With full confidence in your rightness, you can pay for it yourself. In case of positive results, the seller is obliged to reimburse the costs.

The examination must take place within a period of 45 days.

Be present at the examination or write an act of acceptance and transfer before giving a pair to the experts.

When a peaceful return of defective shoes does not work out - write a claim. To comply with the pre-trial order and oblige the firm to respond to you, print out two copies. On one of them, ask to put the incoming number, the seal of the organization. Or send a claim by registered mail with acknowledgment of receipt.

How to correctly write a claim for the return of shoes

When the seller unreasonably refuses to return shoes to the store, you must express your arguments in the form of a claim (see example). This step is pre-trial settlement of the dispute.

Please indicate in your claim:

To whom it is sent: address, name of the company, name of the head (if known).
Circumstances of purchase: date, name of the consultant who served you, and other relevant facts.
How and when the defect was discovered, what information was not provided to you about the product, or why you do not agree to the exchange of high-quality shoes. We advise you to choose a single position.
Your guesses as to why the defect is factory. Write that you used the pair for its intended purpose and wore it carefully.
The norms of the law that the seller violates by his actions.
What expenses were incurred for expertise, legal assistance, etc.
Amount of loss and estimate the size.

The claim is considered by the seller within 7, and if you need expert help - 20 days. After the expiration date:

requirements are satisfied in whole or in part;
reasoned refusal.

With the latter, you can safely go to court to protect your rights.

How to return shoes to the store

Returning shoes to the store. I share secrets.

If it didn’t work out in a simple way, write two copies of the claim in free form, most importantly, indicate your passport details, the date of purchase and the date the claim was filed.

Give one copy to the seller, keep the second with the seller's mark of delivery.

Attention

It will come in handy if the case goes to court. Of course, it is desirable to have a receipt for the purchase with you, but if it is not there, then this will not be a basis for refusing to satisfy the requirements.

Info

The law defines a period for a refund of 10 days, according to Article 22 of the Law "On Protection of Consumer Rights".

After you write an application, the seller is obliged to accept low-quality shoes from you and return the money.
Sometimes, in disputable cases, the seller can conduct an examination at his own expense.

And here if you find yourself guilty, then you will have to pay for the examination.

How to return shoes - under warranty and without it?

In cases where the warranty period provided for by the contract is less than two years and the defects of the goods are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present the seller (manufacturer) with the requirements provided for in Article 18 of this Law, if he proves that the defects of the goods have arisen before its transfer to the consumer or for reasons that arose before that moment.

True, in this situation, writing for the return of shoes after the warranty period will need to be a little different.

Before writing a complaint and carrying shoes to the store, you will have to conduct an examination of the pair.
This is a paid service, but the seller must reimburse the incurred losses.

Return request for shoes

How do I return shoes under warranty? Returning shoes to the store after a short wear is possible if it has defects that appeared due to the fault of the manufacturer.

According to Article 25 of the Consumer Rights Protection Law, during the warranty period, the buyer can exchange the purchase for money.

Important

Download the law "On Protection of Consumer Rights" To do this, you must present an identity card, the product itself and a claim for return.

The seller can return the money back immediately if the marriage is clearly factory and for this it is not necessary to conduct an examination. Otherwise, the law allows the seller to return the money after the examination. Can shoes be returned after the warranty period? Return of shoes of inadequate quality after the warranty period is also possible. However, the buyer will be required to immediately provide evidence of a manufacturing defect.

Is it possible to issue a return of shoes of inadequate quality according to the law

Before you go to return shoes, make sure that the product has become unusable due to a factory defect, and not due to improper operation. Immediately before buying, also carefully examine the purchased product for visible flaws.

Keep in mind that by law, you have the right to demand either a replacement product or a refund of the full price of a defective purchase.

You should also be aware that according to the Consumer Protection Law, the one-month warranty period set by shoe sellers is nominal.

In other words, if after one month from the date of purchase, but within two years, your shoes failed for no reason, then you can go to the store and demand a replacement.

5 If the seller of the goods refuses to return the money or replace the goods, then demand that this be stated in writing.

Thread: bought shoes right after warranty expired fell apart

Then you can apply to the courts with a claim for compensation for the damage caused to you.

It often happens that after mentioning the judiciary, sellers make a compromise.

So you need to be sure that you are right and not be fooled.

Keep a brochure on the Consumer Protection Act on your shelf at home.

Useful advice Before going to the store to return the marriage, carefully study the Consumer Protection Act in order to back up your claims against the seller.

The chance to buy low-quality shoes exists both in the markets and in expensive stores.

There are two options here - you discovered a marriage during the warranty period or after it. The next steps depend on this.

Shoe warranty: by law. how to return the shoes to the seller?

Can I return if the warranty period has expired? It is possible to return the product or hand it over for free repair even after the warranty expires. If you find a defect after the end of the warranty period, but within two years and you can prove that it is a manufacturing defect, you have the right to file a claim with the seller or the manufacturer (paragraph 5, article 19 of the OPP). True, in this case, you will have to conduct an examination at your own expense and prove the manufacturer’s guilt on your own. If the examination proves you are right, the seller will be obliged not only to return the money for a low-quality product, but also to pay for the examination (clause 1, article 18 of the OZPP). back to content How to assert your rights? The first thing you need to do is demonstrate knowledge of your rights and laws. Returning defective shoes is not a unique situation.

Shoe return consumer protection law

Return defective shoes to the store must be clean and dry. Also, it should not have traces of third-party repairs. The presence of such traces may void the warranty. back to contents How to write a claim? A claim for a refund for goods of inadequate quality is made in a free form. But given that many sellers are reluctant to accept marriage, it makes sense to play it safe and demonstrate legal literacy and knowledge of your rights and laws.

Make a statement in two copies.

Consumer Law Shoe Warranty: Store Return Timelines

A claim for the return of low-quality shoes, including after the warranty period, is made in a free form.

There is no specific form in which to write a claim.

It is enough to competently draw up the “cap” of the application and accurately, specifically and without unnecessary emotions describe the defects of the shoes. But to make it easier for you, here are some samples of a claim for the return of defective shoes.

Choose! Sample Claim for Return of Shoes under Warranty This claim form is relevant if you discover a defective pair before the warranty period expires.

We remind you that the warranty period for each pair is set by the seller and is usually 30-45 days.

The warranty period for seasonal shoes starts from the season for which the pair is intended.

How to return shoes to the store under warranty after wearing or unworn

Store employees have probably encountered this situation more than once, and they are well aware that if the buyer persists and the case goes to court, then in addition to indemnification, the administration will have to pay a fine.

If this does not help, contact the consumer protection society. They will advise you, provide legal support and help you develop a plan for further action. Don't be afraid to sue. If the warranty period has not expired, then the examination of shoes is always carried out at the expense of the seller and you will not have to pay for it. back to content When will the shoes not be accepted into the store? There are rules for the sale of certain types of goods, which includes, by the way, shoes.

Return of defective shoes after the expiration of the warranty period

In Moscow, for shoes, the summer season begins on May 1, the autumn season starts on September 1, the winter season starts on November 1, and the spring season starts on March 1. to contents Return within 14 days from the date of purchase It may happen that the purchased shoes did not suit you for some reason, for example, you were simply not satisfied with the size or color, you can exchange it within 14 days. Exchange and return of goods without explanation is possible, provided that the shoes have no traces of wear and have fully preserved their presentation (Article 25 of the Law on the Protection of Consumer Rights).

The box and labels must not be damaged. You are required to have a check and a document proving your identity.

If you came to the store to exchange goods, and the shoes you need are not currently available, then you must return your money.

If for various reasons you have purchased shoes with a defect, then you can return it to the store without any problems, even if 2 weeks have passed from the date of purchase. If the shoes turned out to be good, but simply did not fit you or did not like it, then you can return it only within 14 days without explaining the reasons.

The rights of buyers are protected by Law No. 2300-1 of February 7, 1992, which is called the Consumer Rights Protection Law. It covers all aspects of the interaction between the seller and buyers. It comes into force when the purchase of goods or services for personal needs is implied. Purchasing is also subject to this law.

Sellers can be cunning, taking advantage of the buyer's ignorance of his rights. For example, they refuse to return the money due to absence or indicate that initially the buyer did not have any claims, therefore, it is no longer possible to cancel the transaction.

In fact you can return the goods, including shoes, without a receipt, since the fact of purchase can be proved in other ways, for example, by making a request to the tax office or by interviewing witnesses.

Deadlines for returns

If the shoes do not have any damage and all tags are preserved, then you can return it to the store without explanation within 14 days. For example, the style or color did not suit you with the rest of the clothes. Or maybe you found a similar product, but cheaper.

If any appears, then the shoes can be returned even after the expiration of the 14-day period.

Returns due to a defect are possible within the warranty period, which is usually 6-12 months. If the documentation is not set, then the return is made within 2 years.

If the shoes were ordered via the Internet, for example, through or Ozon.ru, then you can return the goods without giving reasons within 7 days. You just need to come to the point of issue of goods and issue a return. The requirements for the trade dress of shoes remain.

If the shoes were found to be impossible to wear for more than 30 days during the warranty period, then you can either ask for a replacement, indicating the reason. Returns are made within 20 days.

Warranty periods

There is no statutory warranty period for footwear products. By default, the period of 2 years provided for by Article 19 of the Law "On Protection of Consumer Rights" applies, unless otherwise specified in the warranty card. But even if the information is not indicated there, then you can call the manufacturer and clarify the time.

The warranty starts from the date of purchase, if the shoes are purchased by the buyer during the season. Otherwise, the report starts from the day the season starts.

For example, if you bought winter shoes in the summer, you will be able to get them under the guarantee, which began to operate from November 1st. Other terms are:

March 1- for spring shoes;
1st of May- for summer;
September 1- for autumn.

The start date of the season may vary by region.

The return period of 14 days has nothing to do with the guarantee, so it will not be possible to return shoes bought in the summer in the fall without explaining the reasons. Exchange is possible only if defects are found.

Reasons for returning shoes

No explanation is needed to return shoes within 14 days. You can simply answer that the product did not fit. If the shoes turned out to be of poor quality, then you can return it under warranty. Compelling reasons are:

cracked or peeled sole;
the seam has come apart;
cracks appeared;
the paint peeled off;
product has been deformed;
shoes began to leak water in the absence of external damage;
protruding elements appeared in the shoes that rub the leg.

You can change shoes for these reasons within 14 days.

Return Policy

To be returned, shoes must meet the following requirements:

the product has completely retained its presentation and it can be sold to another person;
no scuffs on shoes, scratches and signs of wear;
shoes must be clean and worn;
box is returnable, and additional accessories attached to the shoes, such as spare laces or insoles.

The presence of a check is not a prerequisite, but the warranty card will have to be returned.

In accordance with Article 18 of the Consumer Protection Law, the seller can be required to:

replacing shoes with the same product or a similar model range;
changing shoes for another with compensation for the difference or with a surcharge on the part of the buyer;
refund;
free elimination of identified defects;
receive a discount on the purchase of another product proportionate to the value of the defective item.

Also, the seller must reimburse all expenses incurred by the consumer in connection with the purchase of shoes. For example, when making a .

Documents, claim and expertise

To return shoes to the store, you will need a minimum package of documents:

Your passport;
warranty card;
check(in the presence of).

You also need to return the shoes directly.

If the seller refuses to accept the goods, then it is necessary to draw up in a free form. It must indicate:

your contact details;
store address and seller details who sold low-quality shoes;
circumstances;
brand and model of shoes, its cost;
defect description, which served as the reason for the return, or, if the return is made within 14 days, without specifying a specific reason (you can write: "Shoes did not fit").

At the end, the date and signature is put. The claim is made in 2 copies, both are marked with acceptance. The seller has no right to refuse to accept the claim. The claim form can be downloaded from .

If the seller does not agree with the presence of defects, then an examination can be made. Both the seller and the buyer can pay for it. If the examination confirms the presence of a defect, then the cost of its implementation will be borne by the seller (he will have to pay compensation to the buyer if he ordered the examination himself).

The response time to a claim is 10 days. If the seller agreed with the requirements, then he will have to return within 10 days from the date of the claim.

Procedure for returning shoes

In general, the algorithm for returning unsuitable shoes to the store is as follows:

you check the presentation of the product;
put shoes and all accessories in the box, including packaging materials;
return to the store and declare your desire to exchange shoes or get money back
show shoes, receipt and warranty card;
waiting for the seller to complete the return.

The procedure is carried out immediately, unless the other party raises objections.

What to do if you refuse to take back the shoes

The law protects the seller in the same way as the buyer. The legislation indicates cases when it will not be possible to return shoes within 14 days:

if the product has lost its presentation, i.e. there are damages, scratches and scuffs on the shoes;
if the shoes are out of shape or changed color due to improper wear;
if the shoes show signs of self-repair(except for changing heels);
if the product has been misused;
if there is no complete set.

In all other cases, refusal to accept shoes back is unlawful. If the seller refuses to accept the return, then you must:

file a claim according to the above algorithm;
order an examination;
file a complaint with with a copy of the claim attached, as well as in;
file a lawsuit.

The latter should be resorted to if you want not only to return the shoes back, but also to claim the costs of the examination, moral damage and other related costs from the defendant, as well as collect a penalty.

In general, returning shoes to the store within 14 days without giving reasons is a very real task. Sellers know that the interests of the buyer are protected by law, so it is extremely rare to refuse to satisfy his requirements, especially when they are convinced that the consumer knows his rights. If the return is not accepted, it is worth sending a claim. In the absence of an answer, you can apply to or the court.