How to return new shoes. Is it possible to return shoes to the store after a little wear?

If for various reasons you have purchased shoes with a defect, then you can return it to the store without any problems, even if 2 weeks have passed from the date of purchase. If the shoes turned out to be good, but simply did not fit you or did not like it, then you can return it only within 14 days without explaining the reasons.

The rights of buyers are protected by Law No. 2300-1 of February 7, 1992, which is called the Consumer Rights Protection Law. It covers all aspects of the interaction between the seller and buyers. It comes into force when the purchase of goods or services for personal needs is implied. Purchasing is also subject to this law.

Sellers can be cunning, taking advantage of the buyer's ignorance of his rights. For example, they refuse to return the money due to absence or indicate that initially the buyer did not have any claims, therefore, it is no longer possible to cancel the transaction.

In fact you can return the goods, including shoes, without a receipt, since the fact of purchase can be proved in other ways, for example, by making a request to the tax office or by interviewing witnesses.

Deadlines for returns

If the shoes do not have any damage and all tags are preserved, then you can return it to the store without explanation within 14 days. For example, the style or color did not suit you with the rest of the clothes. Or maybe you found a similar product, but cheaper.

If any appears, then the shoes can be returned even after the expiration of the 14-day period.

Returns due to a defect are possible within the warranty period, which is usually 6-12 months. If the documentation is not set, then the return is made within 2 years.

If the shoes were ordered via the Internet, for example, through or Ozon.ru, then you can return the goods without giving reasons within 7 days. You just need to come to the point of issue of goods and issue a return. The requirements for the trade dress of shoes remain.

If the shoes were found to be impossible to wear for more than 30 days during the warranty period, then you can either ask for a replacement, indicating the reason. Returns are made within 20 days.

Warranty periods

There is no statutory warranty period for footwear products. By default, the period of 2 years provided for by Article 19 of the Law "On Protection of Consumer Rights" applies, unless otherwise specified in the warranty card. But even if the information is not indicated there, then you can call the manufacturer and clarify the time.

The warranty starts from the date of purchase, if the shoes are purchased by the buyer during the season. Otherwise, the report starts from the day the season starts.

For example, if you bought winter shoes in the summer, you will be able to get them under the guarantee, which began to operate from November 1st. Other terms are:

• March 1- for spring shoes;
• 1st of May- for summer;
• September 1- for autumn.

The start date of the season may vary by region.

The return period of 14 days has nothing to do with the guarantee, so it will not be possible to return shoes bought in the summer in the fall without explaining the reasons. Exchange is possible only if defects are found.

Reasons for returning shoes

No explanation is needed to return shoes within 14 days. You can simply answer that the product did not fit. If the shoes turned out to be of poor quality, then you can return it under warranty. Compelling reasons are:

• cracked or peeled sole;
• the seam has come apart;
• cracks appeared;
• the paint peeled off;
• product has been deformed;
• shoes began to leak water in the absence of external damage;
• protruding elements appeared in the shoes that rub the leg.

You can change shoes for these reasons within 14 days.

Return policy

To be returned, shoes must meet the following requirements:

• the product has completely retained its presentation and it can be sold to another person;
• no scuffs on shoes, scratches and signs of wear;
• shoes must be clean and worn;
• box is returnable, and additional accessories attached to the shoes, such as spare laces or insoles.

The presence of a check is not a prerequisite, but the warranty card will have to be returned.

In accordance with Article 18 of the Consumer Protection Law, the seller can be required to:

• replacing shoes with the same product or a similar model range;
• changing shoes for another with compensation for the difference or with a surcharge on the part of the buyer;
• refund;
• free elimination of identified defects;
• receive a discount on the purchase of another product proportionate to the value of the defective item.

Also, the seller must reimburse all expenses incurred by the consumer in connection with the purchase of shoes. For example, when making a .

Documents, claim and expertise

To return shoes to the store, you will need a minimum package of documents:

• Your passport;
• warranty card;
• check(in the presence of).

You also need to return the shoes directly.

If the seller refuses to accept the goods, then it is necessary to draw up in a free form. It must indicate:

• your contact details;
• store address and seller details who sold low-quality shoes;
• circumstances;
• brand and model of shoes, its cost;
• defect description, which served as the reason for the return, or, if the return is made within 14 days, without specifying a specific reason (you can write: "Shoes did not fit").

At the end, the date and signature is put. The claim is made in 2 copies, both are marked with acceptance. The seller has no right to refuse to accept the claim. The claim form can be downloaded from .

If the seller does not agree with the presence of defects, then an examination can be made. Both the seller and the buyer can pay for it. If the examination confirms the presence of a defect, then the cost of its implementation will be borne by the seller (he will have to pay compensation to the buyer if he ordered the examination himself).

The response time to a claim is 10 days. If the seller agreed with the requirements, then he will have to return within 10 days from the date of the claim.

Procedure for returning shoes

In general, the algorithm for returning unsuitable shoes to the store is as follows:

• you check the presentation of the product;
• put shoes and all accessories in the box, including packaging materials;
• return to the store and declare your desire to exchange shoes or get money back
• show shoes, receipt and warranty card;
• waiting for the seller to complete the return.

The procedure is carried out immediately, unless the other party raises objections.

What to do if you refuse to take back the shoes

The law protects the seller in the same way as the buyer. The legislation indicates cases when it will not be possible to return shoes within 14 days:

• if the product has lost its presentation, i.e. there are damages, scratches and scuffs on the shoes;
• if the shoes are out of shape or changed color due to improper wear;
• if the shoes show signs of self-repair(except for changing heels);
• if the product has been misused;
• if there is no complete set.

In all other cases, refusal to accept shoes back is unlawful. If the seller refuses to accept the return, then you must:

• file a claim according to the above algorithm;
• order an examination;
• file a complaint with with a copy of the claim attached, as well as in;
• file a lawsuit.

The latter should be resorted to if you want not only to return the shoes back, but also to claim the costs of the examination, moral damage and other related costs from the defendant, as well as collect a penalty.

In general, returning shoes to the store within 14 days without giving reasons is a very real task. Sellers know that the interests of the buyer are protected by law, so it is extremely rare to refuse to satisfy his requirements, especially when they are convinced that the consumer knows his rights. If the return is not accepted, it is worth sending a claim. In the absence of an answer, you can apply to or the court.

Any person who has bought shoes of inadequate quality is entitled to a refund of the money paid for them by submitting a proper claim to the store where he bought the shoes. This right of absolutely any consumer is established by the legislation of the country and is protected by state bodies.

Meanwhile, before filing a claim, it is useful to know in which cases a return can be made. Its conditions are directly spelled out in the norms of the law, so that they are not subject to dispute.

Conditions for returning shoes

• the product has not been used;
• retained a proper form for further implementation;
• target functions are not violated;
• the seals and markings of the manufacturer are preserved;
• there is a check or other document confirming the purchase in this particular store, or the testimony of witnesses.

The consumer must apply to the seller for a replacement or refund for the purchased shoes within a period not exceeding 14 days from the date of purchase. However, this is a general term. In addition, shoes must be returned due to damage and inconsistency with the declared quality during the warranty period provided by the manufacturer or seller.

It should be borne in mind that the warranty period for shoes provided by the manufacturer is counted not from the moment of purchase, but from the moment of the onset of one or another climatic season for which the shoes are intended.

The seller is not entitled to establish other conditions for the return of boots or shoes. In addition, even if all the return conditions are not met, the buyer has the right to file a claim for low-quality shoes directly with the administration of the relevant store or boutique.

When can shoes be returned?

The reasons for the return may be the following cases:

1. Shoes may not fit in size or other parameters, while being of high quality. Quality is irrelevant in this case. The main thing is that the shoes were not in use.
2. Detection of factory defects. Such shortcomings can include holes, underpainted areas, improperly sewn seams, different colors and lengths of laces, and much more, depending on the type of shoe.
3. If the item is damaged during the warranty period. This is the most scrupulous and contested by sellers case. But still, the provision of a warranty period implies the return and replacement of shoes if they are damaged.

The first two situations are extremely clear and do not cause additional questions from sellers during the return. But the third in more than 40% of cases disappoints consumers on the part of sellers. Of course, the problem can be solved by going to court or, but most prefer to avoid such difficulties.

In the first two cases, the law provides for an unconditional return on the part of the person who sold the goods, provided that the person who purchased the goods complies with the conditions for return. The result of the return can be both the replacement of shoes with another model, and a refund.

How to return shoes to the store - step by step instructions

What steps must be taken to return the shoes?

1. You need to go to the store and ask about the possibility of a return. With good reason, the sellers themselves return the money or offer to replace it with another model.
2. If the seller refuses, then a written claim must be served. A sample claim for the return of shoes can even be in the store. In the same place, you can often get the corresponding form. It is advisable to keep a copy of the document for yourself.
3. Even if, after claiming a refund, the seller refuses to return the money, it is necessary to carry out an independent examination.
4. For the second time, we attach an act of examination to the claim and add a requirement for compensation for the cost of the examination.

How is a claim made?

A claim for defective shoes can be made on letterhead, available in many stores for such cases. A sample claim for the return of your shoes of inadequate quality can be found there.

• your data;
• details of the person to whom the claim is directed;
• the moment of purchase with an exact indication of the elapsed time;
• full description of the subject of purchase;
• a description of the defect found or other reason for the return;
• a clear statement of requirements for a refund or replacement of shoes.

In general, the claim for the return of shoes is as follows.

Head of "LLC" F.I.O.

(store name or company name)

Moscow, st. Lenina, d. 2

(indicate the actual or legal address of the store)

from V.O. Maksimova

(here you need to write your full name)

residing at the address Moscow, st. Frunze d. 4, apt. 45

(indicate your residential address)

Phone: +70909090909

(please include your working contact number)

P R E T E N Z I A

for poor quality shoes

(here you can specify any summary of the claim)

On 12/01/17 (indicate the date of purchase) I purchased in your store located at (indicate the address of the store) Adidas sneakers, black, size 42 (specify the parameters of the purchased shoes exactly, all parameters can be found by the inscription on the box) for 7800 rubles.

Upon purchase, I was given a warranty card for shoes for a period of 45 days (or verbally notified). However, due to a discrepancy between the declared quality, the sole of the sneakers came off (specify your reason) and the shoes are currently unsuitable for wearing.

For this reason, and in accordance with Article 18 of the Law of the Russian Federation "On the Protection of Consumer Rights", I ask you to return to me the money paid (you can also demand a proportionate replacement, repair with a decrease in cost at your discretion) for sneakers within the time limits established by Article 22 of this Law.

Application:

copy of sales receipt

copy of the warranty card

(under no circumstances should you send the originals of these documents)

Date signature Full name

However, there are situations when employees or administrators of the respective store refuse to accept a claim for low-quality shoes and a sample of the goods themselves. In such situations, it is better to send a claim through the mail with a notification.

The address of the store can be found in the consumer corner, which by law must be in every store. If this is not the case, then there is no other way out but to contact Rospotrebnadzor.

If the shoes are purchased from the market

When shoes are bought in the market, or in another place where sellers carry out their activities without a personal license, then you need to contact the market administration. However, this does not guarantee a return, since sellers do not operate regularly on the market and can stop it at any time of their own free will or due to other circumstances.

Usually, even on the market, conscientious and regular sellers return without unnecessary claims, since there is no need for extra attention from government agencies to them.

But still, if the seller refuses, the best solution would be to contact the consumer protection authorities.

Consequences for the seller

If the seller refuses to return the money for sneakers or sandals, to replace the low-quality model with a model of proper quality, the consumer protection authorities, at the request of the injured person, are required to check the fact of the violation. For the seller, this can lead to the following consequences:

• if the quality characteristics of the shoes were exaggerated at the time of sale, then the state body brings the seller to administrative responsibility and imposes a fine on him in the amount of: if this is an individual - from 500 to 1 thousand rubles, if a legal entity - from five to ten thousand rubles;
• in addition to the return of funds, the person who sold the improper product must compensate all losses incurred to the buyer;
• in litigation, the court must recover from the store an amount equal to 50% of the amount awarded to the consumer.

In any case, in order to fully recover your losses, you must prove the fact that the shoes do not correspond to the declared quality or the unlawfulness of the refusal to return the money.

When are shoes non-refundable?

In some cases, even low-quality shoes cannot be returned or replaced, as well as gratuitous repairs.

1. Shoes worn, returned with defects and there is a fact of wearing out of season.
2. There are damages or traces of damage that appeared as a result of mechanical impact on the shoes. Such injuries can be burns, cuts, etc. Also not with damage resulting from the actions of the buyer.
3. The shoes have undergone repairs that caused them to be defective before being returned to the store. However, repair actions that do not violate the integrity of the shoe are not included in this series.
4. In cases where both the period specified in the Law "On Protection of Consumer Rights" and the warranty period specified by the manufacturer or seller are missed.

Brief Summary

In general, the consumer is always right. But still, a brief description of all possible events must be provided:

1. Absolutely any consumer has the right to return sold low-quality shoes and demand a replacement or a refund of the funds paid for it within two years from the date of purchase. At the same time, the return conditions do not change over time;
2. If the footwear is covered by a manufacturer's or seller's warranty, then in the event that the footwear is returned within the warranty period, the conformity of the footwear to the declared quality must be proved by the person who sold it. If this period has expired, then the obligation to prove passes to the person who purchased the shoes;
3. If the examination is made by the seller, and the buyer does not agree with the results of the examination, then he can challenge this expert opinion through the court;
4. With any seller it is recommended to negotiate in writing. After submitting a written claim, it is best to make a copy and get a “received” mark from the seller indicating the date the claim was served. This will save you from further proof of filing a claim in court or an authorized body.

The main thing in relations with stores and distributors in the markets is to keep up a conversation with an indication of the legislation and your right to apply to government agencies.

Any entrepreneur is well aware that excessive interference of state bodies in their affairs will entail considerable costs in the form of fines and other sanctions. For this reason, if the consumer feels threatened by a complaint or an application to the court, the entrepreneur is likely to replace the product or return the money, which will provoke a conflict situation with government agencies.

Consumers, faced with the problem of low-quality shoes, often do not know how and when to return the goods to the store. In the Law of the Russian Federation "On Protection of Consumer Rights" a clear warranty period for shoes not installed. However, paragraph 1 of Art. 19 Law says about two years from the date of sale, during which the buyer can make claims about the quality of shoes to the seller.

You should be aware that the seller cannot reduce the warranty period specified by the manufacturer. Often the store sets it to a month or even less. Therefore, to find out the true warranty period, you should contact the manufacturer by phone or on the website.

✔ Different types of shoes - different guarantee

There are off-season shoes, which include home, sports office shoes. The warranty period for such shoes begins to run according to the general rule: from the moment of purchase. Art. 19 of the Law establishes that the warranty period for seasonal goods, which include certain types of footwear, is calculated at the onset of a particular season, the period of which is determined by the relevant subject of the Russian Federation, taking into account the climatic conditions of the place where the consumer is located. This applies to summer, winter and demi-season shoes. Those. the guarantee for winter shoes will be different in Moscow or Tyumen, you need to find out from the local administration.

In addition, state standards establish a different warranty period depending on the material of the shoe. So, the warranty period for shoes with leather soles must be at least 50 days, for shoes with porous rubber and polyurethane soles - at least 80 days, for leather-like rubber - at least 70 days.

○ How to return the shoes to the seller?

Purchased but not worn shoes that did not fit in color, style, size, configuration or shape can be returned to the seller, if not two weeks from the date of sale. At the same time, it is necessary to save the packaging, manufacturer's labels and the cash receipt.

If the shoes are defective, you should return them to the store, stating the following requirements:

• Replacement for shoes of the same company and model;
• Replacement for shoes of another model, while it is necessary to recalculate the cost;
• Proportionate reduction in the purchase price;
• Immediate gratuitous elimination of shoe defects;
• Reimbursement of expenses for the elimination of defects in the goods;
• Refund of funds paid for shoes.

In the event that the seller refuses to fulfill one of the requirements, it is necessary to draw up a written claim and indicate the date of purchase, the name of the shoe model, article number, price, describe the defect and state the necessary requirement (we provide a sample of such a consumer claim). A copy of the cash receipt must be attached to your claim, however, clause 5 of Art. 18 and paragraph 1 of Article 25 of the Law provide for the return of goods without a check. In this case, it is allowed to refer to testimonies. Those. if you don't have a check, you need a witness!

If the measures taken have not brought results, the consumer can conduct an independent examination. A copy of the examination certificate should be sent to the store with a repeated claim, adding a requirement to compensate for the costs of the examination.

○ Shoe repair warranty

The law does not establish a specific warranty period for shoe repair, each workshop determines it independently.

Lawyer's note:
The warranty period must be announced by the performer of the work BEFORE repair or be in a publicly accessible place for viewing: at the workshop stand.

The consumer of works should be interested in the terms of the guarantee in advance. However, if they are not established, this does not deprive the consumer of the right to demand free correction of defects in the repair or a full refund within a reasonable time.

○ Do I need a passport when returning shoes?

The seller does not refuse to change a defective pair of shoes, but asks to fill out an application and present a passport. Are his demands legal, or is the buyer not required to show the seller his ID?

Refunds for goods are carried out according to the form of an expenditure cash warrant approved by the tax service. It provides for the mandatory indication of the passport data of the recipient of money. Therefore, the requirement of the store to present such a document is in accordance with the law and must be complied with.

By the way, we have posted detailed material on how to return money for goods on the page.

Video

A story in which the lawyer tells in detail how and when you can return the shoes to the seller, what to do if the seller does not accept claims.

Do you have any questions? Or do you have a history of how you did in this matter? Then welcome to the comments!

RF legislation allows citizens to hold back the seller within 14 days of their purchase. In this regard, the laws have a number of nuances, which are very important to take into account if you want to return this or that product.

Many citizens are wondering - "Is it possible to return shoes within?". It is not difficult to answer it if we turn to the provisions of the current legislation and consider them in more detail.

In order to make it easier for all citizens who are interested in these issues to analyze it, our resource presents today's material, which details the procedure for returning shoes back to the store and all its features.

Return of shoes - the legal right of the buyer

Footwear is a non-food product, the return of which is determined by the law "On the Protection of Consumer Rights". According to its provisions, shoes can be returned in two operational states: worn and unworn. In this paragraph of the article, we will pay more attention to the procedure for returning goods that have not yet been used.

First, it is important to understand that all citizens have the right to return unworn shoes within 14 days after purchase (the day of purchase is not taken into account) in the following circumstances:

• the purchased item did not fit in size, style and other characteristics;
• the buyer no longer needs the purchased product;
• or in the purchased shoes were identified or properties that were not specified by the seller when selling it.

At the same time, it is possible to return unworn shoes for the previously indicated reasons if they:

1. not used for its intended purpose;
2. retained the presentation;
3. has factory labels.

In addition, the buyer must have a receipt or other proof of purchase of products in a particular store. The latter can be video footage from surveillance cameras in the store, testimony of sellers or witnesses.

It is important to note that, subject to the previously specified circumstances, the buyer has the right to:

• get the amount back, moreover, in full;
• exchange shoes for another one corresponding to the price category of the returned product;
• exchange shoes for another with a surcharge or, on the contrary, with the receipt of part of the funds back.

Do not forget - the above standards must be observed by all stores and organizations that officially sell shoes. Otherwise, the buyer has every right to influence the seller by contacting higher authorities: the Prosecutor's Office, the Court and the like.

Return of used shoes

Returning worn shoes is a more difficult question ...

As you can see, the procedure for returning unworn shoes is a simple process both from the point of view of legislation and from the point of view of an ordinary man in the street. But a similar event with an already used product has more nuances.

Firstly, it is worth noting that it is possible to return already worn shoes only if, during its operation, the buyer revealed defects in the purchased products or properties that were not previously specified by the seller.

In such circumstances, the preservation of the presentation, tags and similar things is not required. The presence of defects or properties identified during the operation of the shoes, which were not specified by the sellers when selling products, allows the buyer to restore his rights in one of the following ways:

1. return all paid funds back in full;
2. exchange shoes for a similar or similar format with an additional payment/receiving a part of the funds back;
   require the seller to eliminate existing defects in shoes at his expense;
3. get a part of the cost of low-quality products back, while keeping it for yourself.

It is important to note that the buyer has every right to return the shoes in this way if the defects appeared through no fault of his own and were not eliminated by him before contacting the store with a return. Otherwise, the seller has every right to refuse.

An important nuance in the return of used shoes is the fact that it can only be carried out within the warranty period established by the seller. In most cases, it is from 30 to 45 days after the start of the season, which is designed for the use of purchased shoes, while the period should not be less than the guarantee established by the manufacturer of the product (if any).

So, the winter season begins on November 1 of each year, the spring season on April 1, the summer season on June 1, and the autumn season on September 1. At the same time, the law "On the Protection of Consumer Rights" regulates that in the absence of a guarantee established by the seller, the default warranty period becomes 2 years and is counted from the date of purchase of the product.

The procedure for filing a claim with the seller

Shoe return: under warranty

Having identified the possibility and necessity to return the shoes to the seller, the buyer may well restore his rights. For this, two main conditions must be met:

• firstly, to determine compliance with the return norms stipulated earlier in relation to a specific situation;
• and secondly, to present relevant claims to the seller within the time limits established by law.

The procedure for submitting claims to the store is as follows:

• First of all, the buyer must formalize his requirements in documentary form. The claim is drawn up on A4 paper, either in writing or in printed form. The text of the document must include the following information:

1. the name of the store where the claim is sent;
2. buyer's contact details;
3. the essence of the claim: the subject of the return and its reason;
4. requirements for the seller indicating how the buyer wants to solve the problem (get the funds back, etc.);
5. information about the evidence attached to the document (receipt, filming from a surveillance camera, etc.);
6. date of delivery of the document to the seller.

• It is important to issue a claim in two original copies: one of which will remain with the seller, and the other with the buyer.
• After drawing up the document, you will have to personally visit the store and hand over the claim to authorized persons. At this stage, both copies of the paper must be signed by both parties to the dispute. It is also advisable to have with you a photocopy of the receipt or copies of other evidence of the purchase of shoes in a particular place and a warranty card (if available).

Having submitted a claim to the seller, the buyer can only wait for its consideration. The store is given 7 working days for this event, not counting the day the claim is submitted, after which the seller undertakes to either reject the return application, referring to the norms of the law, or confirm and carry out the return, or appoint an independent one.

The latter must be carried out within 20 days after the consideration of the claim and the seller is obliged to notify the buyer of its results. Do not forget that if the seller violates the procedure for returning shoes, the buyer has every right to assert his rights through higher authorities.

Quite weighty reasons for applying to Rospotrebnadzor, or the Court are:

• violation by the seller of the terms for returning the goods or considering the claim;
• unreasonable refusal to carry out the return procedure;
• other actions of the seller that in one way or another violate the norms of the current legislation.

When deciding to protect rights through, for example, the court, it is advisable for the buyer to consult with a professional lawyer and act according to his advice. This is the only way to significantly increase the chances of trouble-free and quick solution of the problem.

The nuances of returning shoes

Returning shoes is easy if you have a receipt!

Summarizing today's material, it would not be superfluous to note the basic nuances of the shoe return procedure. Observing them, each buyer not only significantly increases the chances of returning the goods to the seller, but also guarantees him the legality of this event. So, the list of main features is as follows:

• First, never try to deceive the seller and return the shoes that were damaged due to your fault. In such a situation, the buyer will not only not be able to return the goods, but also increases the risk of being attracted to some.
• Secondly, it is necessary to submit a claim for a refund not to ordinary sellers, but to authorized persons of the store - the general manager or director. Only the latter are endowed with the rights that are necessary to review this document and make further decisions.
• And thirdly, when contacting a store about returning shoes, never give the seller the original receipt, warranty card and other documents. It is important to understand that an unscrupulous organization can simply destroy them, after which the return of products will be impossible. It would be much more correct to provide notarized or simple photocopies and copies of the necessary papers.

In general, returning shoes to the store is not such a complicated procedure. The main thing in the process of its implementation is to act in accordance with the information provided earlier and the current legislation of the Russian Federation. We hope that today's article has answered your questions. Good luck with your rights!

Opinion of a legal expert:

The legislator gives the consumer time to exchange or return the goods - 14 days, not counting the day of purchase. Some sellers use this loophole for their own purposes. They try to refuse to exchange goods on the day of purchase, offering to come tomorrow. It means that the day of purchase in this case, as if, is excluded. This is wrong, they are breaking the law.

The fact is that the return period begins for the buyer, but not for the seller. For him, it is an obligation to take back the goods, and not the right to accept or not. The legislator does not limit this obligation in time. And the buyer has this right, which he has the right to use within the specified time frame. The substitution of concepts to the detriment of the rights of citizens is unacceptable. We recommend our readers not to succumb to various tricks that limit your rights.

Rationale: Part 1 of Art. 25 of the Law of the Russian Federation of February 7, 1992 N 2300-1.

How to return or exchange goods to the store, the video will tell:

Do not rush to carry shoes for repair. Check the warranty period. If a marriage is discovered during the warranty period, it is not at all difficult to return the money for a pair, repair it for free or replace it with a similar one. The main thing is to know your rights and follow the rules for returning quality shoes.

How to return shoes

To begin with, let's define what is meant by inadequate quality.

A product of inadequate quality is a product that has a defect or defect not specified by the seller, as well as a product whose properties differ from the description.

Example: You bought leather shoes. A month after the purchase, they discovered that the shoes were not made of leather, but of eco-leather. This is an example of the sale of shoes of inadequate quality, since the material of the product does not correspond to that specified in the specification.

How to return shoes of inadequate quality:

1. Find the receipt, warranty card and box. If they are not there, the return may be delayed, but they do not have the right to refuse you.
2. Wash your shoes.
3. Write a claim in two copies and take it along with the shoes to the store. Leave one copy to the seller, the second must be signed by either the seller or the manager.
4. Leave your contact details to learn about the result of the examination and the decision of the store.

In principle, nothing complicated. As a rule, stores meet the needs of the buyer, making the return of shoes of inadequate quality without any problems.

If a pair is bought out of season, then the guarantee starts from the beginning of the season. So, winter boots bought in May, if a marriage is revealed, can be returned from November 1.

Successfully retreated in expensive leather boots for two months, and then they broke? Even if the warranty period has long passed, you have the right to return shoes of inadequate quality.

But in this case it is better to act according to a different scheme:

1. Conduct an examination. This is a paid service, but it can be refunded later.
2. If the shoes have deteriorated due to a manufacturing defect, write a claim and take the pair to the store.
3. Attach the results of the examination, receipts, checks and other documentation confirming the purchase to the claim.

Stores and shoe chains rarely bring a case to court, but even if you have to go to court with a low-quality pair, moral damages can also be recovered from the store.

By the way, if neither the manufacturer nor the store indicated the warranty periods for shoes, the law gives you the right to make claims against the pair within 2 years!

Return of shoes of good quality

According to Art. 25 of the Federal Law "On the Protection of Consumer Rights" you can return shoes of good quality within 14 days from the date of purchase. There are a lot of reasons for a reasoned return: it does not fit in style, color, size, configuration. An important nuance - shoes of good quality must be unworn, in a box, with a label and a receipt.

The same rule applies to goods purchased in the online store. Only according to Art. 26.1 of the Law "On the Protection of Consumer Rights", a pair of good quality can be discarded before its transfer or after transfer, within 7 days.

Please note that if the online store did not send a letter before the delivery of the order or did not indicate on the site the terms for returning shoes of good quality, you have 3 months to keep the pair or refuse it. When returning shoes, make sure that they have not lost their presentation, completeness, labels and packaging are preserved.

The store must return the money within three days. At the same time, the amount for shoes of good quality is returned only in the format in which you paid for the purchase.

Do not rush to throw away damaged shoes or spend money on repairs. Know your rights and stand up for them. Especially since the law is on your side!